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need to say this is how we differentiate. we are we have an open return policy. we re for the customer. i want them to not get more stringent on returns. i want them to say stop shopping at amazon. with us, always have a return. neil: it s a p.r. move. they know the fallout of this makes them look bad because they re great at shipping stuff out. exactly. i don t know. i bought a kitchen off of wayfair.com. i m lazy to send it back. i don t know how to put it back in the box and sending it. so i don t know who are these people do they not have jobs or lives? i don t understand. maybe that s all they do is return stuff. it s a process. amazon is a tech company. they re always changing policies. neil: that s the way the world works. are you a prime member? i am. neil: there you go. thank you all very much. i don t understand this. you have to be very careful doing it.

Neil cavutoOpen return policyStop shoppingI dont knowKitchen offShipping stuff outWayfair comReturn stuffTech companyDoing it