Robert Castles News Today

If you haven't already, please study our Bootstrapping Course and Investor Introductions page. Adding to our roster of Bootstrapping Using Services case studies, here's my conversation with PMG.net Founders Joe LeCompte and Robert Castles from 2015. Sramana Mitra: Let's start at the very beginning of your personal journey. Tell us a bit about where you come from, where you were born and raised, and in what kind of background. Robert Castles: I was born in Columbia, South Ca...

The COVID-19 pandemic has also raised the stakes of SLA management. “SLAs reinforce those agreed levels of performance required for clients to continue to receive the services required to run their operations regardless of the location of client or provider staff, the impact of the pandemic, or the client’s customers’ ability to buy and/or interact,” says Clay Calhoun, partner at technology research and advisory firm ISG. What’s more, as many IT functions continue to work in a disper...