Page 28 - Robert Mann News Today

Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas.

The airlines founder once said: "You have to treat your employees like your customers." The current executives should heed that advice.

Southwest Airlines' cancelling of more than 15,000 flights was the result of several issues that were exacerbated by a winter storm.

Southwest has taken heat for canceling thousands of flights this week, but other airlines know "our time in the headlines is just one event away."

Families hoping to catch a Southwest Airlines flight after days of cancellations, missing luggage and missed family connections are suffering through another wave of scrubbed flights. Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day. Exhausted travelers are seeking alternative routes with other airlines, on the ground by rental car or train, or they’ve simply given up.

The department of transportation adding, they will hold southwest accountable if they do not take care of those stranded travelers. gabe cohen, cnn, baltimore, maryland. >> the southwest airlines snafu is taking a toll on the companys bottom line. in just the past week on wall street, southwest stock has fallen from $37 a share, to less than $33. that is about a 12% loss. reimbursing passengers will get expensive for the airline, airline industry analyst robert mann says this. you are looking at...

Southwest Airlines' overwhelmed technology—a scenario fueled by a punishing winter storm—left it this week facing some of the most difficult days in its half-century history.

<div class="at-above-post addthis_tool" data-url="http://www.metro.us/southwest-airlines-flight-cancellations-continue-to-snowball/"></div>DALLAS (AP) — Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown. Exhausted Southwest travelers tried finding sea...

Exhausted Southwest travelers tried finding seats on other airlines or renting cars to get to their destination, but many remained stranded.

Analysts say Southwest’s point-to-point flight system, antiquated technology, go-it-alone ticketing and overworked employees led to massive holiday breakdown.