we re working through and revising our procedures and policies, yes. reporter: are you encouraged by the results so far? do parents seem to be encouraged by the results? so far, we are, we re working on that. reporter: local talk radio. rock 102, hi, who is this? caller: my name is al. reporter: callers say that is not enough. caller: i just want to make a statement, i think the administrator should be held accountable for what s going on. reporter: not likely. even though the district attorney called the inaction by school administrators troublesome, failure to act in the prince case did not amount to criminal behavior. don t tell that to parents in this tight-knit new england community. they haven t apologized to this family. they haven t apologized to this community. reporter: susan smith s son was a close friend of phoebe prince and a pallbearer at the