Owners Unimpressed with New-Vehicle Design and Performance, J.D. Power Finds
TROY, Mich.: 20 July 2023 — Vehicle manufacturers may be collectively disappointed learning that, for the first time in the 28-year history of the J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM there is a consecutive year-over-year decline in owner satisfaction. According to the 2023 study, released today, overall satisfaction is 845 (on a 1,000-point scale), a decrease of 2 points from a year ago and 3 points lower than in 2021.
Source: theautochannel.com