aircrafts and get their systems back on time. their ceo says since that time they made major improvements, not just to their scheduling system but to their de-icing procedures, and the ceo says the airline should be better prepared for a storm like this. to be clear, at this point there s no indication that this is another southwest meltdown in the making, but this is a real test for those improvements given how badly the system failed them last month. guys? let s hope it doesn t bump, but there s a national side eye over at southwest after the last couple of months. now to memphis, the official police report of tyre nichols does not include how officers repeatedly punched and kicked the unarmed black man, and caused one of the five officers
it has been another difficult day for air travel. at this point more than 1,500 flights cancelled today after 1,100 cancellations yesterday. it looks like nearly half of those cancellations are in texas, and the vast majority are from two airlines, american and southwest. both of them based in the dallas-fort worth area. these cancellations could very well cause at least some ripple effect across the country for air travelers as crews and aircrafts get displaced, get stranded and airlines like southwest and american try to reconnect those pieces. now all eyes are going to be on southwest after that meltdown around christmas. now, the past two days they ve cancelled more than 12% of their flights because of this weather. remember, back in december they struggled ct their crews and theihas said since that december storm and that meltdown they ve really improved their systems, not just their scheduling system, even their
happened, and we need to give the faa at least at this point the resources that it needs in order to upgrade and maintain the systems that are vital to the security of our passengers in the air. just before this week s nationwide ground stop, you remember southwest airlines operations came to a near standstill over the holidays. now a group of 15 democratic senators sending a letter to the airline ceo asking what went wrong, and whether its software it uses for scheduling is outdated. southwest is facing a new class action lawsuit as well filed on behalf of shareholders. it alleges the company downplayed problems with that scheduling system and quarterly reports and in media appearances by executives. of course, all of these travel headaches come after the taxpayers gave the airlines nearly $80 billion during the pandemic, it was supposed to help them recover smoothly out of the pandemic, john. but anyone who has flown lately
calabreta. we ve been stuck on the tarmac for almost two hours. the pilot says it s a problem for the entire state of florida. we are still unsure when we might take off. reporter: today s delays come after southwest airlines multiday meltdown stranded hundreds of thousands last week. flying to portugal on vacation, the mullaney family s southwest flight from little rock to new york was canceled, forcing them to spend $3,000 to buy tickets on american, fly to philly, stay in a hotel, then rent a car to jfk to fly to lisbon. where tom mullaney, who flies 100 times a year on business, says he s already switching to other carriers. i spend a lot of time on southwest airlines. and the issue becomes now that i don t know that i can trust them. reporter: southwest has promised to reimburse families like the mullaneys for all related travel expenses, conceding the airline s scheduling system is antiquated. ceo bob jordan e-mailed employees this weekend, we have
problems including the company s scheduling system, really an antiquated system as i ve been hearing. how does southwest recover from this, just being on social media and just looking at my twitter feed, so many people saying i ve been flying southwest for however many years, i m never going back. i think a lot of it probably depends on what they do from here going forward. you know, people are seeking refunds. people like to get reimbursements for expenses they incurred during the last week, if they booked a flight or a rental car, or meals in the airport. so, you know, i think a lot of how lasting an impact this will have will dependence on their actions from here on what they do for customers to trust them again. so what is the fix going to be for southwest? they talked about sort of needing to update the systems. the crew scheduling system, that s one that seemed to play a role here. they said they re going to do a whole review and likely