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Artificial Intelligence Chatbots to Streamline Customer Service Tasks

A new study performed at the University of South Florida analyzes how emotion-expressing AI chatbots have the potential to impact customer service. This comes as online retailers make greater use of artificial intelligence chatbots to simplify customer service tasks and substitute their human counterparts.
United States Zhan Zhang Elizabeth Han Skyla Baily University Of South Florida Scheller College Of Business

Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.
United States Zhan Zhang Elizabeth Han University Of South Florida Scheller College Of Business University Of Texas At Dallas
Source: usf.edu

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