Jerry Lehane of the Dogmatics reached out to NBC10 Boston Responds for help when the band couldn't get answers from Brown Paper Tickets about a delayed payment
AG: Brown Paper Tickets must refund customers who bought tickets to events canceled by COVID-19 KIRO 7 News Staff
Seattle-based Brown Paper Tickets has been ordered to refund all customers who bought tickets to events that were canceled for pandemic-related reasons.
The decision is the result of a lawsuit filed by Washington Attorney General Bob Ferguson.
An estimated 45,000 event organizers and ticket purchasers nationwide and internationally will receive about $9 million.
The Attorney General’s Office said that from March 19, 2020, through February 23, 2021, it received 1,200 complaints from consumers, many of whom were organizers and attendees of small, nonprofit or community-based events.
Because the company operated on tight margins to keep its fees low, it was unable to give refunds to customers or pay event organizers when the COVID-19 pandemic caused the cancellation of most live events.
U.S. ticketing company s box office bust costing grassroots Canadian artists
Seattle-based Brown Paper Tickets is facing complaints and legal action over allegations of not paying artists and event organizers the ticket monies they are owed. Some in the Canadian arts community allege they too have been burned and it s another hit in a year marred by the pandemic.
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