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Gothenburg, Sweden – April 19, 2024: Berg Insight, the leading IoT market research provider, today released new findings about the market for Electronic

New litigation suggests prison phone companies have incentivized the elimination of in-person visits at prisons to spike their own profits.

A conspiracy aimed to eliminate in-person visits at prisons in Michigan to boost profits for the companies, according to a new lawsuit

Civil rights group sues two counties, says hundreds more have banned visits.

Free prison tablet programs rely on predatory contracts with juggernauts of prison industry, Aventiv and Global Tel Link.

Google just released a new Search Labs experiment that calls a customer service number and then waits on hold for you.

Google has a new Talk to a Live Representative feature that will connect to a customer support line on your behalf. Only when Google connects to a live representative will it call you back and connect you.

Users enrolled in Google's Search Labs can now try an experimental function that automatically calls a customer service number and notifies them when a human representative is...

Google is testing Talk to a Live Representative in Search, which works similarly to Hold for Me on Pixel, with the caveat that Talk to a Live Representative initiates calls independently.

This feature will find a live customer service representative for you at around 25 different companies and call you back when theyre ready. Heres how to access it.