Predictions and Voice Intelligence Launches Drive Deeper, Actionable Understanding of Customers
New Generative AI Tools Activate Adaptive Engagement in Twilio Engage, Flex, and Segment
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According to a recent report, the Unified Communications as a Service (UCaaS) market is expected to grow at 13% CAGR to reach $69.93 billion by 2028. Leading player Twilio (NYSE: TWLO) recently announced its first quarter results that outpaced market expectations. But the continuing macro-economic uncertainty has made it cautious as was evident in its outlook. Twilio's Financials For the first quarter, Twilio's revenues grew 15% to $1.01 billion, ahead of the market's forecast of $1 billion. EPS of $0.47 per share was significantly better than the market's expected earnings of $0.21 per share. Among key metrics, Twilio gained about 10,000 active customer accounts, reaching a total of over 300,000. The market was looking for 295,400 customers at the end of the quarter. Dollar-Based Net Expansion Rate was 106% for the quarter compared with 127% a year ago. Like others in the industry, Twilio has been managing its costs and announced a layoff of about 1,500 employees,
Operator: Hello, and welcome to the Twilio First Quarter 2023 Earnings Conference Call. All lines have been placed on mute to prevent any background noise.