Page 43 - Shell Energy News Today

The broadband provider failed to tell customers their contracts were coming to an end, or did not include enough information when it did.

Ofcom said that its action sends a message to the whole industry on keeping customers in the dark over the potential savings offered by a new deal.

Shell Energy has been fined £1.4 million by Ofcom after breaching regulator’s rules

We look at why NS&I could raise rates and boost Premium Bonds, why UK firms are takeover targets and how Ofcom is protecting out-of-contract phone customers.

An Ofcom investigation found 6,054 Shell Energy customers went on to pay higher charges after thousands received an end-of-contract notification with incorrect price information.

Shell PLC on Tuesday was fined by Ofcom after the UK regulator found that Shell Energy had violated important consumer protection rules. Ofcom gave Shell Energy the GBP1.4 million fine for failing...

Shell Energy has been fined £1.4 million after failing to tell its broadband and phone customers when their contracts were coming to an end or prompting them to

Shell Energy has been fined £1.4 million by Ofcom after breaching regulator’s rules

Shell Energy was fined £1.4 million by the regulator Ofcom for not properly informing customers that they were out of contract or that their contract was coming to an end. The issue is now resolved.

Ofcom has fined utilities supplier Shell Energy £1.4 million today for neglecting to remind over 70,000 phone and broadband customers to review their contracts or inform them about potential savings through new deals.