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Australian retailers are ramping up their tech security initiatives, including placing cameras at self-checkouts and body-worn cameras on staff, to combat a surge in stock theft and customer aggression aggravated by the cost of living crisis. Top supermarket chains like Woolworths and Coles have flagged a pickup in store theft and hostile behaviour, in line with global trends, as higher fuel, housing and grocery costs squeeze shopper budgets and tempers. Customer-facing staff at Coles and Woolworths, which together make up two-thirds of Australian grocery sales, have started wearing body cameras to record threatening behaviour, while trolleys are being fitted with wheels which automatically lock if a shopper tries to leave without paying.

New south walesNew zealandLeah weckertChristian schmollingerGerard dwyerByron kayeBrad banducciPraveen menonPhil thomsonRishav chatterjeeShop distributive allied employees associationNational secretaryShop distributiveAllied employees associationStore theftThreatening behaviour