Shopify outage in peak sales week no barrier for Aussie brands
Five Australian brands have claimed the nation’s businesses are ‘breaking the internet’ following yesterday’s Shopify outage.
Source: smartcompany.com.au
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Social Media Customer Service: Best Tips and Tools
It can be a struggle to provide quality, efficient social media customer service, but its more important than ever before.
Freshdesk Hootsuite Domino Pizza Hootsuite Content Library Customer Service Report Template Community Forums Facebook Messenger
Source: hootsuite.com
Shopify lays off 1,000 employees from sales, support, recruitment departments
Shopify lays off 1,000 employees from sales, support, recruitment departments
Source: indiatvnews.com
Building Smarter Search Products: 3 Steps for Evaluating Search Algorithms
By Jodi Sloan and Selina Li Over 2 million users visit Shopify’s Help Center every month to find help solving a problem. They come to the Help Center with different motives: learn how to set up their store, find tips on how to market, or get advice on troubleshooting a technical issue. Our search product helps users narrow down what they’re looking for by surfacing what’s most relevant for them. Algorithms empower search products to surface the most suitable results, but how do you know i...
Source: shopify.engineering