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Covid driving online customer expectations | Daily Express Online - Sabah's Leading News Portal

The Covid-19 pandemic has to a certain extend changed global consumer patterns and expectations on e-commerce platforms, where customers are in complete control of when, where and how they want to engage with a particular brand.  Statistics revealed that 47 per cent of consumers globally have higher customer service expectations from their favourite brands than they had in the last two years.  “Expecting great experiences every time, everywhere has become the new benchmark for cu...
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