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This study reports the findings of a 2020 survey about the use of telematics and fleet management systems in commercial vehicles used for transport & logistics and postal & delivery services in Thailand. It provides additional analysis on customer perceptions, switching potential, and willingness to pay for services.
The telematics market in Thailand has evolved over the years and gained a lot of momentum. After an increase in the number of road accidents and lives lost in commercial vehicle accidents, Thailand s government enacted strict regulations for safety and operation that include telematics system installation on trucks and tractor-trucks used for transporting dangerous goods and hazardous materials, and additional features for real-time surveillance through a mobile digital video recorder in order to monitor a driver s in-cabin behaviour.