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Outstanding Customer Experience, the only Sustainable differentiating advantage in E-commerce - Kaushal Mehta -SiliconIndia Magazine. The retail industry is witnessing an increased migration of customers from traditional brick and.

Net promoter scoreSomee commerceOutstanding customer experienceHe only sustainable differentiating advantage ine commerceKaushal mehtaJanuary 2012 issueCover storyCorporate magazineBusiness magazineTechnology magazineOnline magazine