Plan i shared with you is going into what we call a deep dive, so we are actually working with each one of the divisions and reviewing each individual project and have that dashboard, color coded dashboard to review and im aware where each project is. Thank you for the opportunity to present and i certainly look forward to working with all of you on Technology Projects for the city. So, im happy to answer any questions. Thank you, linda. Colleagues . I do have a few questions. So, thank so much, for presenting today. And it feels like you know, theres quite a bit of work that needs to be done, but im glad that we are moving towards a process of addressing it. I had, i wanted to bring up somewhat separate concern, although related to this audit, which is expense of our licensed Software Usage here in San Francisco and i know i bring this up all the time at the Board Meeting when we have licensed software contracts that come before the board. And its really not a criticism on each indivi
Effect relationship with the cost sharing is kind of broken. I think the primary negative effect of all this, d. T. Customers dont understand what they are paying for and according to our survey, they want to understand what they are paying for and want to choose what services they are getting from d. T. So another way that d. T. Recovers costs is through what ill call projectbased work orders. So, this is funding that is to Cover Service requests that cant be accomplished within the baseline recoveries. However, as i just said, no definition for whats in Baseline Services so its really up to the d. T. Division managers when they get a Service Request to determine whether or not it can be accomplished in their baseline budget. And so we reviewed these project work orders, and we found that less than half had any documentation that would describe the work effort or the schedule or the basis for costs, and even when that documentation was available, it was often missing such key informat
Embraced the audit, and is actively working on improving their processes. Right now there is a meeting going on where the Strategic Plan i shared with you is going into what we call a deep dive, so we are actually working with each one of the divisions and reviewing each individual project and have that dashboard, color coded dashboard to review and im aware where each project is. Thank you for the opportunity to present and i certainly look forward to working with all of you on Technology Projects for the city. So, im happy to answer any questions. Thank you, linda. Colleagues . I do have a few questions. So, thank so much, for presenting today. And it feels like you know, theres quite a bit of work that needs to be done, but im glad that we are moving towards a process of addressing it. I had, i wanted to bring up somewhat separate concern, although related to this audit, which is expense of our licensed Software Usage here in San Francisco and i know i bring this up all the time at
Their processes. Right now there is a meeting going on where the Strategic Plan i shared with you is going into what we call a deep dive, so we are actually working with each one of the divisions and reviewing each individual project and have that dashboard, color coded dashboard to review and im aware where each project is. Thank you for the opportunity to present and i certainly look forward to working with all of you on Technology Projects for the city. So, im happy to answer any questions. Thank you, linda. Colleagues . I do have a few questions. So, thank so much, for presenting today. And it feels like you know, theres quite a bit of work that needs to be done, but im glad that we are moving towards a process of addressing it. I had, i wanted to bring up somewhat separate concern, although related to this audit, which is expense of our licensed Software Usage here in San Francisco and i know i bring this up all the time at the Board Meeting when we have licensed software contract
So another way that d. T. Recovers costs is through what ill call projectbased work orders. So, this is funding that is to Cover Service requests that cant be accomplished within the baseline recoveries. However, as i just said, no definition for whats in Baseline Services so its really up to the d. T. Division managers when they get a Service Request to determine whether or not it can be accomplished in their baseline budget. And so we reviewed these project work orders, and we found that less than half had any documentation that would describe the work effort or the schedule or the basis for costs, and even when that documentation was available, it was often missing such key information, and this is just inconsistent with the work order guidelines and makes it difficult for the department to plan and prioritize work. Finally on financial management, we had findings related to contracting. So, as you know, d. T. Manages several citywide contracts for i. T. Services, but until the end