ACC changed spinal clients' case managers without permission, trust says
File image. Photo: 123 RF As part of a shake-up in the way ACC deals with all clients, the organisations transition to a "Next Generation Case Management" means those with complex needs will retain an ACC recovery partner [personal case manager] but those with more routine needs are taken care of by a team of what ACC calls "recovery assistants". New Zealand Spinal Trust national programme manager Andrew Hall said concerns were raised about the new model when it was first announced about 18 mo...
New Zealand Andrew Hall Hans Wouters Victoria Smith Zealand Spinal Zealand Association Of Psychotherapist
Source: rnz.co.nz