Detailed text transcripts for TV channel - MSNBC - 20120519:09:33:00
And i didnt say new yorks best restaurants. >> and what is the secret? how do they know what the customers are really thinking? >> well, it is a good question. i am looking at the guests eyes and if they are looking at each other, we are doing a great job. if they are looking around, we are not doing a great job. if the food is taking too long or someones glass of water is empty, they are going to look around. so, that is the first thing we look at. and then usually from that, we get clues as to...
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