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More efficient and effective. in short, hes about delivering better results. >> the new choice to run the va, robert mcdonald, he did go to west point. he spent five years as captain in the army but then he spent 33 years working for procter & gamble. is that kind of very big business expertise what the va needs at the very top in order to fix its problems? its problems are still considerable. the report came in friday from the assistant to the president who the white house sent to the va to fix...