April 25, 2021
Hotels struggle to get customers to book direct, in face of competition from otas. in my last proper year of trading, and — we were spending upwards of £30,000 per year in commissions to booking agents, which is a huge amount, considering we are only a small hotel, and margins are already very, very tight. so, it is of course a huge part of our decision to move away from 0tas. ultimately, if margins are increasingly being squeezed, then something has to give, if were to make do with what were...