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Transcripts For CSPAN2 Senate Hearing On Oversight Of FCC 20240712

Good morning and welcome today hearing on the other side of the federal communications commission. And we have them here today. As a special welcome to our distinguished and all witnesses upon. Today we will hear from fcc chairman. In the commissioner and other commissioners. The fcc is the nations primary regulator and later state International Communications network. The core part of the agencys vision is to ensure that all people in the United States have access to rapid efficient and nationwide Communication Services at reasonable prices. Never before has the fccs responsibility to achieve this mission been more important. In the covid19 Public Health emergency experts a spotlight the Nations Communications networks in the American Peoples access to Broadband Services. Since march there has been a dramatic and sustained surge and internet usage. But the u. S. Network has performed well and we are very much better than other countries and in meeting this increased demand. This is to

Transcripts For CSPAN2 Senate Hearing On Oversight Of FCC 20240712

Including Broadband Access during coronavirus expanding broadband to rural areas telehealth funding and president trumps executive order on social Media Companies. Three hours 25 minutes. Good morning this hearing will come to order todays hearing on the oversight of the fcc. And they are here today and a special welcome to our a distinguished panel for appearing today we will hear from sec chairman pai commissioners. The sec is the nations primary regulator interstate and International Communications networks a core part of the agencys mission is to ensure all People United states have access to rapid and efficient nationwide Communications Services at reasonable prices never before has the responsibility to achieve this mission have been more important covid19 spotlight on the Communications Networks in the American Peoples access to Broadband Service since march there has been a dramatic and sustained a surge in Internet Usage us networks have performed well and we are much better t

Transcripts For CSPAN2 The Communicators Michael Powell NCTA President 20240712

Both in the running of your own operations and to adequately serve the consumers you are committed to. First and foremost, like all companies and had to protect its own employees and particularly for a set of companies that run large call centers with large collections of people that technicians are sent into homes to repair and Provision Service and all of those processes had to be rapidly transformed. Now we have 90 of call centers employees working at home. Most companies have accelerated plans so they can send avoid sending technicians to the home and these are probably worth five, seven years worth of work accelerated into three months. Obviously, the country did something unheard of and it lost [inaudible] and eventually ordered people to stay home and i think one of the reasons they could safely assume that was an Effective Response to the pandemic as there was competence there wasnt infrastructure at home to allow people to continue to work and continue to get information. That

Transcripts For CSPAN The Communicators Michael Powell NCTA President 20240712

Has this affected Court Cutting . To running your organizations and serve the consumers you are committed to, first and foremost, it affected our Companies Just like all companies. It had to protect its own employees, particular for a set of companies that ran large call centers with large collections of people. Processes had to be rapidly transformed. Centersave 90 of call Call Center Employees working at home. Have self install plans to avoid sending technicians to the home. Obviously the country did something unheard of. Nation,d down the essentially ordered people to stay home. I think one of the reasons they could safely assume that is an Effective Response to the pandemic is there was confidence there was an infrastructure at home to allow people to work and continue to get information. That network was largely hours. We anticipated a pretty substantial surge in Network Capacity which we did see. Happy to talk more about that. Employedll, i think we some micro monitoring and resp

Transcripts For CSPAN The Communicators Michael Powell NCTA President 20240712

Organizations and serve the consumers you are committed to, first and foremost, it affected our Companies Just like all companies. It had to protect its own employees, particular for a set of companies that ran large call centers with large collections of people. All of the processes had to be rapidly transformed. Now we have 90 of Call Center Employees working at home. Most have self install plans to avoid sending technicians to the home. Obviously the country did something unheard of. It locked down the nation, essentially ordered people to stay home. I think one of the reasons they could safely assume that is an Effective Response to the pandemic is there was confidence there was an infrastructure at home to allow people to work and continue to get information. That network was largely hours. We anticipated a pretty substantial surge in Network Capacity which we did see. Happy to talk more about that. All and all, i think we employed some micro monitoring and response actions that k

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