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ByteDance s Douyin makes instant refunds mandatory, following PDD, Taobao and JD com amid fierce e-commerce competition

Merchants selling on the short video app Douyin can no longer opt out of the option to instantly refund up to US$211 before receiving returned goods.

Eddie wu yongmingAlibaba group holdingNational bureau of statisticsYork stock exchange onSouth china morning postNational bureauSouth china morningNew york stock exchangeE commerceOnline shoppingShort videoLive streaming

New refund policies from Alibaba s Taobao and JD com spark fears of customer abuse among merchants

Some merchants have raised concerns that consumers may look to exploit the terms of these ‘refund only’ policies, hitting their operations.

Zhang yiTang guangyaoJd comE commerce

Chinese e-commerce giant JD com wins antitrust lawsuit against Alibaba

The Beijing High People’s Court on Friday ruled that Alibaba ‘abused its market dominance’ and ordered the Taobao and Tmall operator to pay US$141 million in damages.

Alibaba group holdingSouth china morning postHigh people court onBeijing high peopleE commerceJd comAlibaba group holdingMonopolistic practicesEijing high peoples courtPicking one from twoAntitrust investigationState administration for industry and commerceState administration for market regulationEfund only policy

Chinese e-commerce firms JD com and Alibaba s Taobao roll out refund only policy to shoppers, heating up rivalry with budget retailer Pinduoduo

The two e-commerce giants are taking a leaf out of the playbook of budget online retailer Pinduoduo, which has had that policy in place since 2021.

Richard liu qiangdongJack maChen hudongZhuang shuaiSouth china morning postSouth china morningSingle dayE commerceJd comAlibaba group holdingEfund only policyPdd holdingsEak domestic consumer spendingJack maRichard liu qiangdongLie flat

Alibaba promotes millennials to key e-commerce leadership roles

Alibaba has promoted a younger cohort to lead key Taobao and Tmall operations after the conglomerate’s CEO Eddie Wu took direct control of the e-commerce unit.

New yorkUnited statesChina generalWang tingxiangEddie wuJoe tsaiLiu yimanJack maChen weiyeDaniel zhangLiu boCheng daofangAlibaba groupEntertainment groupGlobal digital business groupCloud intelligence group

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