Contact those officers by using dem or contacting dem directly and finding out who is available that has that skill set. As i look at it, it looks like theres a decrease in the number of sort of bilingual officer contacts. In 2013 it looks like there were more sort of face to face interactions between a bilingual officer and a client. In 2014 the vast majority of the contacts were through the phone interpreters, about 2700 out of the 2954, right . So there was an increased use of the phone lines but sort of a decreased incident where theres a bilingual officer meeting with a client director. Chief might want to respond. Do you have an explanation . I just had a number from 2013 with regards to the language. I cant say for sure but i know as the officers become more familiar and acquainted with the phones, they didnt have phones at all and now everybody has phones. So i think they become more reliant on the phones. Have to wait for the sergeant to come with the phone so they can call th
Were getting 4,000 in the Community Just on violence against women you guys are getting probably more and just anything we can do to Work Together to collect those stats, i know dem has put a lot in place to help that and also i think thats bilingual officer contacts, we need a way to really capture those. Im a little bit concerned just as one of the commissioners was that this is a little bit heavy on Language Line and i think its easier to track. So i think theres an opportunity to get a clearer picture on statistics and when i look at Community Stats it begs the question. I also think that we should be careful about thinking that there arent too many complaints from lep survivors, victims or perpetrators. Because i think the Language Access issues themselves may prohibit people from making the kind of complaints in the numbers that we might see if they werent lep. So i think every xlaipblt we know represents many and that we are going to keep working together to try to solve that. A
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