secretary of state john kerry will pass it along to president obama who has said he would quickly accept that recommendation. congress would then have 45 days to override the president s decision, but they would need a vetoproof majority to do so. one week before tax toll, taking a toll on the agency and possibly you if you re close to filing your own taxes. the irs commissioner is conceding that customer service is what he calls abysmal this year. only four in ten romans is sitting here nodding i hate to say i told you so but we saw this coming. this is the biggest not secret in the world. just four in ten people getting through to the help line to a real person. and when they do reach customer service agents those people are only told to provide the basics like where to get tax forms and where to get their information online. this is the first year you have to file these forms showing health insurance. a lot of new forms, a lot of new rules. there will be fewer audits. i