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Transcripts For CSPAN2 Hearing 20240703

Roughly 100,000 veterans and their dependents. The Committee Also touched on modernization efforts and improved website access for the blind and visually impaired. This is one hour. Good afternoon. Subcommittee will come to order. Thank you so much for your patience. As you all are where we all have many tasks that we have to take care through the course of the day so many times they double schedule. We are here today to examine pattern problems with v. A. Gov affecting veteransby benefit claims. V. A. Aggressively build out v. A. Gov over the past five years. Today it is more than a website. The selfservice platform for veterans to access the care and benefits that they have earned. I absolutely agree that veteran should be able to manage their health care and benefits online rather than waiting on hold with the call center to do everything. But to perform all those functions va. Gov now interfaces with most of the systems we have discussed in previous hearings. Those systems and inte

Transcripts For CSPAN2 Hearing 20240703

Good afternoon, the subcommittee will come to order. Thank you so much for your patients. We had things to take care of during the course of the day so many times we double schedule. We are here today to examine the pattern of problems at va. Gov affecting veterans benefit claims. The va aggressively build out va. Gov the past five years. Today it is more than a website. It is a selfservice platform for veterans to access the care and benefits theyve earned. Iov absolutely agree that veters should be able to manage their healthcare and benefits online rather than waiting on hold for the call center to do everything. To perform all those functions, va. Gov now interfaces with most of the systems we have discussed into previous hearings. Those systems interfaces have significant bugs and some of them are simply obsolete. Va. Gov has gaps, and veterans are falling into those gaps. Nearly 100,000 veterans that we know of have been struggling with the va. Gov bugs to access the benefits. In

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