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Creating a seamless customer journey: The CXO's guide to omnichannel excellence

Omnichannel excellence revolves around the idea that customers should be at the centre of all interactions, regardless of the channel they choose. This approach acknowledges that customers may start their journey on one channel (e.g., browsing a website), switch to another (e.g., contacting customer support via chat), and then make a purchase in a physical store. At each step, the customer should feel like the brand has a comprehensive understanding of their needs and preferences.
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Revolutionizing education: A Holistic approach through school-based assessment and Holistic Progress Card under NEP 2020

The National Education Policy (NEP) 2020 in India marked a paradigm shift in the countrys education system, emphasizing a holistic approach to learning. Among its transformative features, the introduction of School-Based Assessment (SBA) and the Holistic Progress Card (HPC) stands out as a crucial step towards nurturing well-rounded individuals. Customized Learning: The traditional examination-centric education system often fell short in recognizing the
Peerzada Tariq Ahmad Skill Development Technology Integration National Education Policy School Based Assessment Holistic Progress Card

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