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What do you do when an SD-WAN has problems? You troubleshoot. But SD-WAN troubleshooting requires IT teams to understand the network devices, connectivity and topology with which theyre dealing, as well as many other factors. Below are some practical monitoring and troubleshooting steps IT teams can follow when dealing with SD-WAN issues.

Customer experience management is a set of processes a company uses to track interactions between a customer and the organization across every touchpoint. In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.

The enterprise communications and collaboration landscape continues to evolve as organizations shift from remote to hybrid work and as video becomes a critical business technology. Here are five network modernization tips to help you support current and future UC and collaboration needs.

The Australian insurer spent a fair amount of time addressing people-related challenges in its move to cloud, which has improved its security posture and reduced infrastructure spending, among other outcomes

In this weeks Computer Weekly, we find out how aerospace giant Rolls-Royce uses data to improve its competitive advantage. We examine the benefits and best practices in software-defined storage. And we analyse calls for a review of laws around the use of computer evidence prompted by the Post Office IT scandal. Read the issue now.

Here are 8 tips to think about when creating an e-signing process include cataloging documents requiring signatures, building user stories and determining necessary software features.

Artificial intelligence and the opportunities and dangers it introduces into society has been a hotly debated subject in tech circles for many years, but today with the increased use of platforms such as ChatGPT, these debates include a wider section of the public.

Ensuring authenticity of online communications is critical to conduct business. Learn how to use a public key and private key in digital signatures to manage electronic documents.

Ai Lei is a writer who has covered the technology scene for more than 20 years. She was previously the editor of Asia Computer Weekly (ACW), the only regional IT weekly in Asia. She has also written for TechTargets ComputerWeekly, and was editor of CMPnetAsia and Associate Editor at Computerworld Singapore.

In this weeks Computer Weekly, we find out how a new data strategy is helping the British Heart Foundation to raise money and support medical research. We examine the benefits of using AI in advanced malware detection. And we reveal why the Information Commissioner is under fire for weak responses to serious data breaches. Read the issue now.