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Patterson Cos. was on the cusp of a turnaround last spring when the coronavirus pandemic hit and with it another bumpy year ensued.
The Mendota Heights-based company distributes supplies and equipment to dental and veterinary businesses, sectors that saw big dips in demand as COVID-19 spread and states ordered public health restrictions.
While the journey was not easy, Patterson had redefined its operating values in 2019, unknowingly setting up a framework for dealing with the pandemic crisis. We ve talked about how there was no playbook for a pandemic, said Chief Executive Mark Walchirk. But our teams literally wrote a playbook to help our customers deal with the situation.