Route Mobile rose 1.61% to Rs 1634.75 after the company said that it will acquire Phonon Communications (Phonon), a communications automation platform provider, for Rs 29 crore.
Phonon Communications is engaged in the business of providing telecommunication value added solutions including Audiotex services, Voice Mail services, Computer Telephony Integration (CTI), hosted Interactive Voice Response (IVR) services. SMS systems, audio conferencing. visual IVR (iDelivr) and contact centre automation products and services and associated solutions.
The acquisition allows Route Mobile to leverage Phonon s supercharged customer experience platform and enable brands to deliver personalized experiences across digital touchpoints.
Phono offers a complete suite of conversational AI-driven contact centre solutions with integration on cloud platforms like AWS, Azure, and Google Cloud.
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