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Division Of Consumer Affairs Releases Top 10 2020 Consumer Complaint Categories Tuesday, March 2, 2021
The Tennessee Attorney General’s Office Division of Consumer Affairs announced the top ten complaint categories for 2020. DCA received a total of 4,053 complaints in 2020 and recovered both services and funds for Tennessee by working with consumers and businesses. Overall, the number of consumer complaints decreased slightly in 2020 compared to 2019 when 4,250 complaints were reviewed by Consumer Affairs. The Division’s staff works to quickly route complaints so that appropriate action can be taken in cases where deceptive business practices, frauds or scams are identified. 1. Home Improvements, Home Repair, Home Warranties: 497 complaints