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In today s digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamless interactions, and fast resolutions to their issues. As a result, the role of CXO has expanded to encompass a broader set of responsibilities that extend beyond the traditional boundaries.
The role of the Chief Experience Officer (CXO) has evolved from being peripheral to becoming a pivotal position at the heart of organizations strategies. CXOs have shifted from focusing on customer service to a customer-centric approach, leveraging technology and data to enhance the entire customer journey. Transformational CXOs exhibit visionary leadership, make data-driven decisions, integrate technology, foster cross-functional collaboration, and prioritize continuous improvement.