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“On delays, we appreciate that government agencies have limited resources and often are dealing with multiple requests,” Elberth says, highlighting that while the environmental non-profit agrees to nearly every extension request they receive, delays in the report “have occurred outside the extension process and more often than not come with little explanation”.
“On costs, we usually do not receive explanations for charges, other than a subjective calculation of the time spent on various parts of the process. For example, the Department of Industry, Science, Energy and Resources once advised that it would take five hours ‘search and retrieval time’ to locate four emails.”