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SVM102080 - Files and Forms: The Swiss Workbook
SWISS is a computer based workbook. It gives SAV staff, and their managers, an overview of their case allocation, including the number on hand and old cases, and is also the closure form for completed cases. Once a valuation has been completed, SAV staff can close the case down from the workbook using the statistical closure forms and this information is automatically collected centrally.
Definitions for SWISS workbook and Closure Form
Val Request Date - is the date of the valuation request as shown on the CG30 (IHT data entry sheets) memo and so on.
Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
TCM0307100 - Specialist areas: international: right to reside: right to reside - general
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Reasons not to follow this guidance
You do not need to follow this guidance if
the customer is not a European Union (EU) national, A2 national or a Croatian national.
Checklist
you know the nationality of the customer and whether they are employed or self-employed
you follow the guidance in TCM0307300
you will the correct user roles to follow this guidance.
you are in the correct MU. Use TCM0322460 for the correct MU number.