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DPD parcel service chat bot shocks with errant behaviour, embarrasses company and customer

A UK-based parcel delivery company had to take down its AI chatbot system after a customer decided to ‘find out’ what bot could do after failing to find parcel. The artificial intelligence (AI) powered online chatbot showed it could swear, tell a joke, call its own company names, and grade itself useless., World News, Times Now

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