Check for any change of circumstances. To do this
check the manual file for any Work Area Mailbox (WAM) referrals, physical change of circumstances or a copy of the ‘Free Format’ screen to see if there has been a change of circumstance
check the Unprocessed Change of Circs work list. For how to do this, use TCM1000208.
Note: If the change relates to a child/young person who is an exception or potential exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
Note: From 6 April 2012 notified change of circumstances which will result in an increase in entitlement will be backdated to a maximum of one calendar month.
Step 3
If you’re dealing with an expired BF date but have not received a response to the initial E Forms which have been sent
check the manual file to see if the customer has reported any change of address for her/his partner in the EU Member State.
Note: The Change of Circumstances Team will have linked any WAM referrals or physical change of circumstances to the manual file, if appropriate.
check the ‘Unprocessed Change of Circs’ work list, for how to do this, use TCM1000208
check the manual file and free format screen for any information relating to a change, if there has been a change of address affects which area authority within the EU Member State you need to contact for information about the family composition. Check that the correct E Forms, UK-PL or SEDs have been issued to the correct EU Member State, for how to do this, use TCM0305100
TCM0304350 - Specialist areas: international: miscellaneous: derived rights
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
you are in the correct MU. Use TCM0322460 for the correct MU number
you have access to the International Group Database (IGDB) and know how to obtain and update customer information on it
you have the correct user roles, to follow this guidance.
Background
An EU national living in the EU Member State can claim a derived right to child tax credits (CTC), provided that they are the natural or legal person maintaining a child of another EU national who is
you will need the correct user roles to follow this guidance.
you are in the correct MU, follow TCM0322460 for the correct MU number.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian for advice.
Note: Where the entitlement conditions for CTC
are not satisfied at the date of claim
and
are satisfied on a date, the later date being after the date of claim but not later than the date on which the decision is being taken
an award of CTC should be made from the later date.
If you are dealing with a claim for the first time, go to Step 2.
If you are dealing with an expired action date for a TC1125, go to Step 4.
If you are dealing with a returned TC1125, go to Step 5.
If you are dealing with a reply from the United Kingdom Border Agency (UKBA) or National Document Verification Team (NDVT), go to Step 6.
If you have received a NINO from Specialist Tracing Unit (STU) or the BF has expired on your request, go to Step 22.
Step 2
access function ‘Manage Verification Failures’ to check the following information
the nationality of the customer or customers on the tax credit claim, use NIRS or the ‘Application Notes’ for any entries that will help