IR's customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms. SYDNEY, March 15, 2023 /PRNewswire/ IR (ASX:IRI), a leading global performance management and analytics provider, announced enhanced support for a Fortune 100 health insurance company transitioning its contact center to the Genesys cloud environment. The customized solution will monitor their on-premises and cloud ecosystems. "Our team at IR jumped on the opportunity to tailor a solution for this long-standing customer as they transition to the cloud. With deep domain expertise in correlation and multi-vendor capabilities and previous experience in this space,we emerged as the ideal choice for the customer to continue to partner with," said RodneyForeman, Senior Vice President - Americas, IR. IR has worked with this customer on the IR Collaborate suite of solutions for the enterprise and contact center. Given the migration to a cloud environment, IR can prov