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Very upset about what happened. he feels badly. the incident completely took him by surprise. he has all the requisite training. hes taser certified. and if youve watched the video, you know he was quite shocked when his gun went off. >> reporter: now, eric harris would later die after being shot. i can tell you theres a lot of conversation in this community just about what exactly happened. also the fact that bates has donated cars and money to the sheriffs department over the years. so people ...

Director tom fuentes. thank you. harry, we start with the obvious. cops out of control? >> no. weve seen a couple instances in the last year here i wouldnt say out of control. we have millions and millions of interactions with police officers every year. and this is only about four or five different problems that weve had. >> now, tom fuentes, numbers bear out what harry just said. theres like 69 million contacts with people. and i have all these stats and graphs show excessive force is about at...