Despite an industry-wide transition to value-based payment models that incentivize preventive care and proactive communication between health plans and members, commercial health plans are missing the mark when it comes to patient engagement, according to the J.D. Power 2023 U.S. Commercial Member Health Plan Study. Customer satisfaction with commercial health plans is
Blue Shield of California was ranked as one of the highest-rated health plans in the country in the annual U.S. Customer Experience Index Ratings report by Forrester Research, Inc. The nonprofit health plan improved its ranking from number ten in 2021 to.