To seize future opportunities, companies that are selling online need to build on infrastructure that support their businesses, said James Root, senior partner and chairman at Bain Futures, a global think tank of consulting firm Bain & Company. E-commerce platforms need two pieces of infrastructure: They need great digital payment. The second thing is that they need great supply chain, he told CNBC. And that s both to manage cross-border products coming into a market like Singapore, having swift customs clearance and easy paper processing for that. In-market capabilities that are appropriate are also needed, Root said. For example, parcel delivery spots that are near the big blocks of housing, and very good last mile transportation to get products into the hands of consumers at the sorts of speeds that we re educating our consumers to start to expect now, he elaborated.
Retailers face the challenge of last-mile delivery as online shopping grows CNBC 5 hrs ago Sumathi Bala
To seize future opportunities, e-commerce companies need to build on infrastructure that support their businesses, said James Root, senior partner and chairman at Bain Futures.
When Singapore imposed a circuit breaker or partial lockdown at the peak of the Covid-19 crisis last year, it laid bare the delivery and logistical challenges that e-commerce companies face. Ultimately, convenience is king, Vaughan Ryan from NielsenIQ. It s the convenience of shopping when I want where I want. And it s 24/7.
Online businesses grapple with logistical and delivery challenges
Details 20 April 2021
Online sales for FMCG did not stem from increased spending by existing online buyers but from the rising numbers of households buying online and from increased frequency in buying and spend. According to NielsenIQ, a global measurement company, this signals the end of the beginning of e-commerce in Asia.
NielsenIQ, warns retailers that as e-commerce transitions to the next phase, there are five challenges that retailers need to face: greater fragmentation in retail, redefining of the role of physical stores, divergent realities, increased fight for consumer attention, and the race to last-mile fulfillment.
“We have entered the end of the beginning of e-commerce in Asia and those who rest now will sleep through the most formative time of growth for e-commerce,” states Vaughan Ryan, Nielsen IQ’s consumer intelligence managing director in Asia.
BANGKOK (The Nation/ANN): The number of Thai households shopping online has shot up 58 per cent during the Covid-19 pandemic, which has accelerated the region’s shift to e-commerce.
The dramatic rise in households buying online signals a turning point for e-commerce in Asia, says global marketing research firm NielsenIQ.
“We have entered the end of the beginning of e-commerce in Asia and those who rest now will sleep through the most formative time of growth for e-commerce, ” said Vaughan Ryan, NielsenIQ’s Consumer Intelligence managing director in Asia.
NielsenIQ warns retailers that as e-commerce transitions to the next phase, there are five challenges that retailers need to face.