Page 14 - Virtual Agent News Today

ServiceNow Quebec release of its Now Platform offers new App Engine Studio for workflow development and AI and process automation capabilities.

But questions remain over its enterprise app credentials Lindsay Clark Thu 11 Mar 2021 // 18:57 UTC Share Copy ServiceNow, the IT helpdesk vendor with a yearning for world domination, has launched its latest platform upgrade, Quebec, which features new AI, low-code app development tools and a bit of process mining thrown in for good measure. While onlookers told us ServiceNow was meeting the need for automation and putting tools in the hands of enterprises, there was a r...

Windstream Adds Mitels UCaaS Contact Center Solutions to Its Portfolio Increasingly, artificial intelligence (AI) is becoming the workhorse of the contact center industry. AI within the contact center not only provides faster customer service, it can also add personalization and improve the customer experience. “Contact centers need assistance in more ways than one, and AI helps with them all,” according to customer experience solutions company Mitel (News - Alert). “In addition to real-...

Using data and analytics for intelligent decision-making Business intelligence, big data and analytics are changing how organisations operate and make decisions. We find out how Microsoft and its partners are working to drive this data culture and what role the Power Platform is playing By Elly Yates-Roberts on 14 January 2021 There is a fundamental change occurring across industries and organisations,” says Arun Ulagaratchagan, corporate vice president of business intelligence (BI) at Micro...

Covid-19 won’t be our last crisis: How IT leaders can prepare for the next big one