Page 9 - Virtual Agent News Today

/PRNewswire/ -- Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the...

/PRNewswire/ -- Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the...

Sullivan County has launched a program that is designed to reduce the time its staffers have to spend on the phone answering basic questions. The program has been dubbed Virtual Agent and is described as “an artificial intelligence-driven program.” A provider of technology services, SpringML, which is headquartered in Pleasanton, California, was brought in to […]

Segra, a fiber services company with ties to Cox, says its the first to implement the Google Cloud Contact AI Platform. #pressrelease

Pioneer in electric vehicle charging systems embarks on digital transformation to spark great customer experiences Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies

The Sullivan County, NY government has recently launched a new Google-powered chatbot

Together, humans and AI can transform customer experience. But first, organizations must find the right solution.

Five9 earns recognition for its investment in AI, strong pipeline of enterprise prospects, partner enablement, and professional service delivery.  

Zoom is working with Elon Musk-run Tesla to bring video conferencing into its new electric vehicles.Zoom's group product manager Nitasha Walia said during the company's '2022 Zoomtopia' event that video conferencing "will come standard on ...

With the 'Mail and Calendar Clients' feature, users don't have to leave the platform to access their email and calendar. Both the services will be integrated directly into the platform, the company said in a statement.