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Cisco brings new customer experience capabilities to contact centers

Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a connected, personalized, and omnichannel customer experience. โ€œDigital-first consumers now demand a more responsive and personalized experience from the brands they love,โ€ said Jeetu Patel, executive vice president and general manager of
Jeetu Patel Webex Contact Center Cpaas Communications Contact Center Cisco Security Unified Communications Asa Service

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Cisco: Webex by Cisco Delivers New Technology to Enable Flexibility for the Hybrid Workforce

Cisco (NASDAQ: CSCO) today unveiled new Webex Calling innovations in the Webex Suite to improve work flexibility, reliability, and audio quality. Customers no longer risk calls dropping despite network outages and broadband bandwidth issues. Webex Ca
New Zealand Jeetu Patel Dimensional Research Public Switched Telephone Network Meeting Fatigue Research Webex Calling

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