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Max went into commercial use. should that have been standard procedure? >> not the point they werent ready. it wasnt actually included in the rollout of the training literature. the idea being that the marketing side of things thought we dont want to load the pilots up with too much stuff. they need to be able to fly the aircraft and this basically will never go wrong. theyll never need it. silently there in the background. >> why put something there and not tell them how to use it? >> well, bas...