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August 12, 2022
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back.
July 13, 2022
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back. In…
July 7, 2022
Some hospitality experts say that promise — a 100% refund if customers weren’t 100% happy — might’ve made things worse for both the customer and the hotel.
July 6, 2022
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage...
July 6, 2022
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back. In…
July 6, 2022
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back. In theory, this approach addressed fairly serious issues such as early-morning pool renovations that made the jackhammer an unwelcome alarm clock.