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First Community Credit Union Leverages IMMs Web Forms to Workflow During Pandemic to Increase Member Service Efficiency and Convenience

Posted on 509 IMM, the leader of eSignatures designed exclusively for financial institutions, announced that Chesterfield, Mo.-based First Community Credit Union (FCCU), with more than 345,000 members, successfully launched IMM’s Web Forms to Workflow functionality during the COVID-19 pandemic, resulting in a 300% increase in remote digital transactions completed by members. FCCU first partnered with IMM in 2012, and now takes advantage of multiple IMM technology offerings including eSign XML with Spectrum and MeridianLink, eSign Remote, eReceipts and the Web Forms to Workflow Solution Pack. These directly integrate with the credit union’s existing core processing system and other business systems used at the credit union to further streamline operations across the entire institution. When FCCU initially closed its lobbies for walk-in traffic during the pandemic, IMM’s digital solutions became crucial to the cred

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