Page 5 - Workforce Management Software News Today

DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center In Maryland, digital transformation company DMI (News - Alert) teamed with other tech providers - including Atento and NTT Data - to help power it’s COVID-19 contact center so that citizens could easily preregister, modify appointments and communicate with support agents. The offering combines human support and digital channels while keeping social distancing requirements at the forefront. Callers move thr...

ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable. In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently ann...

Odigo Joins Google Cloud Contact Center to Expand Global Customer Base CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs. The company...

Windstream Adds Mitels UCaaS Contact Center Solutions to Its Portfolio Increasingly, artificial intelligence (AI) is becoming the workhorse of the contact center industry. AI within the contact center not only provides faster customer service, it can also add personalization and improve the customer experience. “Contact centers need assistance in more ways than one, and AI helps with them all,” according to customer experience solutions company Mitel (News - Alert). “In addition to real-...

For many logistics companies, the new realities of Covid-19 and Brexit have highlighted more than ever the need for dynamic leadership. They need to be able to respond quickly and decisively to resolve the plethora of problems being thrown at them every day. However, many are finding the amount of time they have available for their teams is being reduced because they’re spending hours on admin related to employee management. A reliance on spreadsheets or paper-based processes means managers c...

Australia is the smallest continent but one of the biggest countries in the world. Its capital is Canberra, which lies between the economic and cultural hubs of Sydney and Melbourne. Some of its other prominent

Nuance Debuts Digital Front Door for Patient Engagement in Healthcare What is a “patient engagement virtual assistant platform”? It’s a way to use artificial intelligence (AI) to take an increasingly complex patient journey in healthcare and bring it together into a unified whole. It’s a way to anticipate that customers will use different media to interact with a healthcare organization, and that they expect those media to be unified. Patients today are looking for the same type of digi...