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Service & Experience with J N Halm: Behave!

Service & Experience with J N Halm: Behave!
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United statesSouth koreaJournal of services marketingInternational journal of hospitality managementJournal of service theoryInternational journalServices marketingWorkplace incivilityService employee creativityMediating roleEmotional exhaustionCustomer incivilityJob satisfactionSupervisor supportParticipative climateSupervisor monitoring