Last modified on Wed 10 Mar 2021 03.31 EST
When my elderly father moved flat last summer, we set up the electricity supply with Bulb and supplied meter readings.
Since then, he’s tried in vain to get Bulb to produce an accurate bill. It has been using a meter reference which belongs to a house in a different part of the country and told my father it was up to him to contact the relevant energy companies to correct the mix-up.
It now says it’s disputing the final meter readings for his flat provided by the previous supplier.
We keep sending photos of the meter, to no avail. Bulb has arranged two independent meter readings, but no one turned up. In the depths of a Scottish winter, my dad is petrified to turn the heating on in case he unwittingly runs up a massive bill.