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OUR survey shows utility providers score low on customer service delivery

KINGSTON, Jamaica The Office of Utilities Regulation (OUR) says its commissioned Mystery Shopping Research initiative for 2023 has found that utility providers scored an average of 54 per cent acros.

Yvonne nicholsonJamaica public service company ltdNational water commissionPublic affairsOffice of utilities regulationMystery shopping researchMarket research services ltdCall centreUtilities regulationMystery shoppingPublic service company ltdWater commissionMystery shopper

FLOW scores best at customer service among utility providers, NWC scores lowest

The Office of Utilities Regulation (OUR) says utility providers scored an average of 54 per cent in the delivery of customer service, based on the findings of its 2023 Mystery Shopping Research. The OUR said the top performer was FLOW at 65.

Yvonne nicholsonPublic affairsJamaica public service companyDigicel branchNational water commissionMarket research servicesOffice of utilities regulationMystery shopping researchCall centreUtilities regulationMystery shoppingJamaica public service company limited

Phyllis Thomas Recalls Her Days as a Jamaica Gleaner Journalist in I Dare You: A Climb to the Pinnacle of Journalism

Phyllis Thomas recalls her days as a Jamaica Gleaner Journalist in her book, I Dare You: A Climb to the Pinnacle of Journalism.

Yvonne nicholsonTheodore sealyMichael manleyPhyllis thomasBarbara gloudonCarl wintKen allenHoward campbellJamaica labour partyJamaica broadcasting corporationPeople national partyNational partyDare youDaily newsDare you

Dr Marlene Street Forrest in the spotlight at OUR s complaints-handling symposium today

Head of the Jamaica Stock Exchange Dr Marlene Street Forrest will deliv.

United statesMavis johnson collieJeffery smithRochelle cameronStephanie boltonYvonne nicholsonSophia morganNaomi watkinsShanique donaldson mcintoshNational consumer satisfactionJamaica public service company limited customerHead of the jamaica stock exchange forrestTraining team leader terry kay datadeenExcellent customer service deliveryMaryland public service commissionSymposium on customer service

OUR to reveal latest utilities mystery shopping results today

Kay oconnor andersonYvonne nicholsonOffice of utilities regulationConsumer affairsMarket research servicesUtilities regulationResearch services limitedMystery shoppingDigicel internetFlow internetMarket research services limitedKishka kayo connor andersonConsumer affairs officerய்வாந் நிக்கல்சன்அலுவலகம் ஆஃப் பயன்பாடுகள் ஒழுங்குமுறைநுகர்வோர் வாழ்க்கைத்தொழில்கள்

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